Shipping Policy
Last updated on Sep 24th 2023
Welcome to NeedleWorks, your trusted source for fabrics, clothing, and professional tailoring services. We are committed to providing you with a seamless shopping experience. This Shipping Policy outlines important information regarding the shipping and delivery of our products and tailoring services.
1. Order Processing Time
1.1 Fabrics and Ready-made Clothing: Orders for fabrics and ready-made clothing are typically processed and shipped within 3 days after payment confirmation. This processing time may vary based on product availability, customization requirements, and order volume.
1.2 Tailoring Services: Orders for tailoring services are typically processed and shipped within 6-8 days after payment confirmation or as per the delivery date agreed at the time of order confirmation. This processing time may vary based on the design complexity , customization requirements, and order volume.
2. Shipping Methods
2.1 Domestic Shipping: We offer shipping services within India using reliable carriers. The shipping method and carrier used will be determined based on the shipping address, order size, and other relevant factors.
2.2 International Shipping: For international orders, we utilize trusted international shipping partners to ensure the safe and timely delivery of your products.
3. Shipping Costs
3.1 Fabrics and Ready-made Clothing: Shipping costs are calculated based on the weight, size, and destination of the order. The shipping fees will be displayed during the checkout process if shipping service is provided by us .The customer can also avail in-store pickup.
3.2 Tailoring Services: Shipping costs are calculated based on the weight, size, and destination of the order. The shipping fees will be displayed during the checkout process if shipping service is provided by us .The customer can also avail in-store pickup.
4. Estimated Delivery Times
4.1 Fabrics and Ready-made Clothing: Orders for fabrics and ready-made clothing are typically processed and shipped within 3 days after payment confirmation .The estimated delivery time for fabrics and ready-made clothing may vary based on the shipping method and your location. You will receive a tracking number once your order is shipped, allowing you to monitor the delivery status.
4.2 Tailoring Services: Orders for tailoring services are typically processed and shipped within 6-8 days after payment confirmation or as per the delivery date agreed at the time of order confirmation. You may contact customer care for further information. This date will depend on the design complexity , customization requirements, and order volume.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment and obtain real-time delivery updates.
6. Delivery Issues
6.1 Delayed Shipments: While we strive to ensure timely deliveries, external factors such as weather conditions or unforeseen events may occasionally lead to delays. We appreciate your understanding and patience during such circumstances.
6.2 Incomplete or Incorrect Address: It is crucial to provide accurate and complete shipping information during the checkout process. NeedleWorks is not responsible for delayed or undelivered orders due to incomplete or incorrect addresses provided by the customer.
7. Order Status and Support
You can check the status of your order by logging into your NeedleWorks account or contacting our customer support team. If you encounter any issues with your order or have questions about the shipping process, please reach out to our customer support for assistance.
8. International Customs and Duties
For international orders, customs duties, taxes, and import fees may apply. These fees are the responsibility of the customer and are not included in the product or shipping costs.
NEEDLEWORKS is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 6-8 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration
Thank you for choosing NeedleWorks. We are dedicated to delivering your products and tailored clothing with care and efficiency. If you have any questions or require further assistance regarding our Shipping Policy, please contact our customer support team.