Returns , Refund & Cancellation Policy
Last updated on Sep 24th 2023
Welcome to NeedleWorks, your premier destination for fabrics, clothing, and expert tailoring services. We appreciate your trust in us and want to ensure you have a clear understanding of our Returns, Refunds, and Cancellation Policy.
1. Returns Policy
At NeedleWorks, we do not accept returns for any products or services once they have been purchased. Whether you've bought fabrics, ready-made clothing, or utilized our tailoring services, we consider all sales final. Therefore, please review your order carefully before making a purchase.
2. Refunds Policy
We do not offer refunds for any goods or services sold on our website. This policy applies to all purchases made through NeedleWorks, including fabrics, ready-made clothing, and tailoring services.
3. Cancellation Policy
3.1 Order Cancellations: Once you place an order with NeedleWorks, you cannot cancel it. Please ensure that your order details are accurate before proceeding with your purchase.
3.2 Tailoring Service Cancellations: If you have booked our tailoring services and wish to cancel before the tailoring process has begun, you may request a cancellation. However, please note that we will not refund the service fee, and the cancellation is subject to our discretion.
4. Quality Assurance
We are committed to providing high-quality products and services. If you believe you have received a defective or damaged product, please contact our customer support within 1 day of receiving your order. We will investigate the issue, and if it is determined that the product was indeed defective or damaged during shipping, we may offer a replacement or store credit at our discretion.
5. Order Errors
In the event that NeedleWorks makes an error in processing your order, such as sending the wrong item or incorrect measurements for tailoring services, please contact us immediately by sending a Whatsapp msg to 8073391133 . We will take appropriate steps to rectify the error and ensure you receive the correct product or service.
6. Contact Us
If you have any questions or concerns about our Returns, Refunds, and Cancellation Policy, please do not hesitate to reach out to our customer support team by sending a Whatsapp msg to 8073391133 . We are here to assist you and address any issues you may encounter.
7. Policy Changes
NeedleWorks reserves the right to update or modify this Returns, Refunds, and Cancellation Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the policy update.
Thank you for choosing NeedleWorks for your fabric, clothing, and tailoring needs. We value your business and strive to provide you with exceptional products and services.